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Amazon Refund Policy
Starting October 23, 2024, Amazon is implementing new policies that will impact the reimbursement process for sellers. The changes include:
Shortened Claim Windows
Sellers will now have less time to file claims for lost or damaged inventory. For instance, Fulfillment Center claims must be submitted within 60 days, a significant reduction from the previous 18-month window.
Proactive Reimbursements
Amazon will automatically reimburse sellers for FBA items lost in their fulfillment centers, eliminating the need to file manual claims in these cases. However, not all scenarios are covered, so manual claims are still necessary for specific issues.
Multi-Channel Fulfillment Caps
Reimbursement limits for items lost or damaged during the fulfillment process will be capped, varying by country. This could impact sellers dealing with high-value products.
Amazon Genie can help you navigate these changes by ensuring that your reimbursement claims are filed promptly and correctly, maximizing your recovery potential and minimizing administrative burdens.